Complaints And Corrections

If you believe an article is inaccurate, misleading, intrusive, unfair or otherwise breaches our editorial standards, contact us at hello@scotlandpress.co.uk.

What To Include

• The article URL, headline and publication date.
• Your name and contact details.
• The exact wording, image, video, headline or social post you are concerned about.
• Why you believe it is wrong or breaches our standards.
• Evidence supporting your complaint, where available.
• The correction, clarification, right of reply, removal or other remedy you are seeking.

How We Handle Complaints

We aim to acknowledge formal editorial complaints within five working days. We review the material, may ask for further information, and aim to provide a substantive response within 21 days. Complex complaints may take longer, especially where we need to examine source material, legal issues or third-party rights.

Urgent Issues

If a complaint involves a serious legal risk, safety concern, court restriction, child protection issue, private information or a risk of immediate harm, mark the email subject line as urgent and explain the risk clearly.

Corrections And Clarifications

When a significant inaccuracy is established, we correct it promptly and with appropriate prominence. This may include changing the article, adding a dated correction note, publishing a clarification, correcting a social media post or removing material where continued publication is not justified.

Appeals And Unresolved Complaints

If you are not satisfied with the initial response, reply to the same email thread and explain why. A senior person who was not the original decision-maker should review the matter where practical.

We do not state that we are regulated by IPSO unless membership is confirmed in site configuration. Complaints are handled through the process below and we use recognised UK editorial standards as reference points.